FAQs

How do I purchase a bag? Is payment safe and secure? Purchasing a bag online is safe and easy!

Simply navigate to the bag you would like to purchase and add it to your cart by clicking on the "Add To Cart" button. You will be directed to your cart page to review your order. From there you can click on the "Check Out" button. Once you have provided us with a few details regarding your delivery address you can proceed to make payment. Payment is handled by Payfast - one of the most secure payment gateways in South Africa. You can choose which payment method is easiest for you and complete your order. You will then be sent an order confirmation email with all your order details.
How much does shipping / delivery cost? Standard delivery is 100% FREE all over South Africa.
How long does delivery usually take? You can expect your order to be delivered to your door within 3-4 working days depending on your delivery address.
Are your bags made from genuine leather? Absolutely yes, all of our leather products are made from genuine cowhide leather.
Why does my bag look a little "worn" or "scratched" on the surface? Due to the special type of vintage leather used, the bag may appear to be a little "worn" or "scratched". This is part of the style of the bag and is especially made by applying a special kind of wax to a full grain leather surface that has been buffed and smoothed out. The type of wax used rests independently upon the leather fibers allowing the coloration of the leather surface to change if rubbed without the colors immediately reversing back. This process of rubbing and altering the color shades is what causes the antique appearance of our bags. As a rule of thumb, we remind our customers that our leather bags are like friends, making new ones is great but they get even better over time with age.
Should there be variations between the shades & textures of my bag and the photos I see on the website? The density, colour and texture of each bag may vary slightly from display images and each other due to the natural properties of the materials used.
How do returns & exchanges work? We offer a 15 day free returns & exchanges policy where we will exchange/refund your product free of charge. Simply contact us with your details and purchase date and return the undamaged and unused product to us in its original packaging.
Does Tom Voyager offer warranties on their bags? Yes, all of our bags come with a standard 6 month warranty.