GOT QUESTIONS?

We're 100% online with no physical store presence, but that doesn't mean you can't get the support you need! Reach out to us via WhatsApp, Email or LiveChat and we'll answer any of your questions as soon as possible.

If you'd prefer a more personal touch, schedule an appointment with one of our agents (based in Lanseria, Johannesburg) and view the products you like in person.

 

HOW TO PLACE AN ORDER?

  • Select the product you would like to order.
  • Select the size or colour where applicable.
  • Click the "Add To Cart" button.
  • Proceed to the checkout page, where you will enter all your order's delivery information.
  • Pay with your preferred method of payment (Credit Card/Debit Card/PayFast/EFT).
  • Once payment is confirmed you will receive a confirmation email with your receipt of purchase & order details.
  • Please allow up to 2-3 working days for delivery.

 

HOW LONG DOES IT TAKE TO PROCESS YOUR ORDER?

All orders are processed as soon as they are received and shipped out.

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@tomvoyager.co.za. We will not be able to make changes to your order after it has shipped.

 

WHAT ABOUT SHIPPING?

We offer free shipping to your door at no extra cost. 

Expect same day delivery for all in-stock orders to most metro regions in Johannesburg on orders placed by 10am.

Please allow 2 to 3 days shipping for all other areas i.e Western Cape, Durban and Eastern Cape depending on how remote your location is.